The coronavirus lockdown has caused the DVLA to be unable to process 30% of the paper forms it receives. During this time, the DVLA has introduced a new online system. However, it is still taking two days for forms to be processed online.
The coronavirus pandemic has had a huge impact on the economy and the DVLA has been forced to reduce staffing levels and make adjustments to its operations. The government decided to shut the country down on March 23.
This meant that the DVLA’s employees weren’t able to work from its offices. The DVLA’s ability to process paper forms has been reduced as a result of the Hgv medical bilston shutdown. A large proportion of the DVLA’s application forms are done on paper. The majority of applications are made over the phone. During the coronavirus pandemic, it has taken 2 to 4 days to process the paper forms.
The DVLA is asking applicants to complete their forms online and upload the documentation by post. The DVLA said that it is now processing all paper forms within 24 hours. However, it still takes 2 to 4 days to process the online forms. The DVLA said that it has increased staff numbers during the pandemic and plans to hire up to 3,000 additional staff once the lockdown is lifted.